Refund policy

Returns and refunds

Because dietary supplements are consumable products, we do not accept returns or exchanges for buyer's remorse, change of mind, or opened products. This does not limit any rights available under applicable law.

Damaged, defective, incorrect, or lost orders

If your order arrives damaged, defective, misprinted, or incorrect, use our contact form at https://shop.meridiangut.com/pages/contact within 30 days after delivery. Include your order number, a description of the problem, and clear photographs when applicable. Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date. Approved claims will be replaced or refunded to the original payment method.

Address and delivery problems

Customers are responsible for providing a complete, accurate delivery address. If a shipment is returned because the address was insufficient or the package was unclaimed, the customer is responsible for any reshipping costs.

Cancellations

Contact us as soon as possible if you need to cancel an order. Once an order has entered production or has been accepted by the fulfillment team, it can no longer be changed, canceled, or refunded.

Refund timing

Approved refunds are sent to the original payment method. Your bank or card issuer may require additional processing time.

Contact

Questions about an order can be sent through https://shop.meridiangut.com/pages/contact.